1. Delivery area
We arrange delivery within India to serviceable locations, subject to product availability, order size, transport access and carrier coverage. Share the complete delivery address and PIN code when requesting a quotation so serviceability and freight can be confirmed.
2. Dispatch timeline
Available goods are normally dispatched within 2–5 business days after order confirmation, cleared payment or satisfaction of agreed credit terms. Made-to-order, large-volume or temporarily unavailable goods may require additional time; the expected schedule will be communicated before order acceptance.
3. Transit and delivery estimates
Transit time depends on destination, shipment size, carrier and route. Any delivery date is an estimate unless specifically guaranteed in writing. Weather, road restrictions, carrier disruption, public holidays, remote locations or other events outside reasonable control may cause delay. We will provide available tracking or carrier details where applicable.
4. Charges and taxes
Freight, handling and applicable taxes will be shown in the quotation or invoice where applicable. Special unloading, local entry, storage, detention, redelivery or remote-area costs may be charged where agreed or caused by circumstances at the delivery location.
5. Customer responsibilities
- Provide an accurate address, PIN code, contact person and reachable phone number.
- Ensure suitable access and arrangements to receive and safely unload the shipment.
- Check the bag or item count and visible condition before signing the delivery record.
- Store feed according to the label in a cool, dry and hygienic place, protected from moisture and pests.
- Inspect HDPE pontoons and related items before installation or project use.
Additional delivery cost resulting from an incorrect address, unavailable recipient or failed access may be payable by the customer.
6. Damage, shortage or incorrect delivery
Note visible damage or shortage on the carrier’s proof of delivery where possible. Notify us within 48 hours of delivery with the invoice number, photographs, batch and pack details, and the affected quantity. Keep the products and packaging available for inspection. See our Cancellation & Refund Policy for the review and remedy process.
7. Contact
For delivery help, email info@swarnagrains.in or call/WhatsApp +91 72250 99899.